How to Contact Bank of America: By Phone, Online & More (2024)

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Reach out to your bank via phone, their website, the post, and more

Co-authored byDev Murphy, MAReviewed byAlex Kwan

Last Updated: October 30, 2023Fact Checked

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  • Warnings

If you’re a customer at Bank of America and you need to ask a question, leave feedback, or discuss an issue with your account, there are a number of ways to get in touch. Depending on what you need to contact the bank about, you can reach out via phone, post, social media, or their website, or you can speak to an employee in person. Stick around to learn how to contact Bank of America, below!

Things You Should Know

  • Call Bank of America's customer service department at 1(800)432-1000 to discuss your checking or savings accounts.
  • To email Bank of America, sign into your account and click on “Contact Us” in the “Help & Support” menu. Choose the topic you’d like to discuss and type a message.
  • Visit https://locators.bankofamerica.com/ to find a nearby Bank of America location. Schedule an appointment, or drop by when you have availability.

Method 1

Method 1 of 4:

Contacting Bank of America by Phone

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  1. 1

    Call 1(800)432-1000 for checking and savings customer service matters. If you need help with things like finding your routing and account number, preventing fraud, ordering a replacement card, or changing your address or phone number, dial the checking and savings customer service line. You’ll need your account number or card number to verify your identity.[1]

    • They can also help you schedule an appointment at a financial center or locate an ATM location.
    • Representatives are available from Monday to Friday from 8:00 am - 11:00 pm ET, Saturday and Sunday from 8:00 am - 8:00 pm.
    • Dial 1(800)688-6086 if you want the Spanish line.
  2. 2

    Dial 1(800)732-9194 if you need to discuss credit card customer service. Customer service agents in the credit card department can help you with things like checking the status of your credit card application, checking your account balance, spending or redeeming your rewards points, understanding fees, and submitting disputes.[2]

    • In addition, you can ask them about actions against credit card fraud.
    • Credit card representatives are available 24/7.
    • To activate your credit card, call 1(800)276-9939.
    • For billing inquiries, call 1(866)266-0212.
    • If you are calling international collect, dial 1(757)677-4701.

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  3. 3

    Call 1(800)432-1000 for online banking support. Representatives can help you with changing your passcode or banking ID, signing into your account, enrolling with online banking, and ordering checks.[3]

    • Online banking representatives are available 24/7.
  4. 4

    Select a topic from the list to find additional contact numbers. Go to https://www.bankofamerica.com/customer-service/contact-us/, and select a topic that best matches what you need to contact Bank of America about. Clicking on a topic will link you to a page with specific contact information.[4]

    • For example, you can choose things like ATMs, notary services, small business banking, and insurance and protection, to name a few.
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Method 2

Method 2 of 4:

Contacting Bank of America Online

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  1. 1

    Send a secure message with Bank of America's online system. If you want to email Bank of America, sign into your account and click on “Contact Us” in the “Help & Support” menu, then choose the topic you’d like to discuss. The best ways to get in touch will be displayed depending on the subject you’ve selected. If email is listed as an option for your topic, draft a message and press “Send.” You can expect a reply in 2-4 business days.[5]

    • To log into your account, click on https://www.bankofamerica.com/online-banking/sign-in/.
    • This is a secure way to contact Bank of America online.
    • While this isn't an email per se, it is a secure message sent in email format.
    • Note that Bank of America only allows customers to email them about select topics. If the topic you’ve chosen doesn’t list “email” as an option, you may have to contact the bank another way.
  2. 2

    Tweet at @BofA_Help to get a direct response. To Tweet at Bank of America, go to https://www.twitter.com/BofA_Help and click “Post”—the little blue button with a feather on it on the left-hand side of the screen, and type your query or comment into the box. Do not provide any secure information, like your debit or credit card account number. You can get instant responses, but this is not a secure contact method.[6]

    • If you don’t already have a Twitter account, you’ll have to make one using your phone number or your email address. Go to https://twitter.com/ and select “Create account” to get started.
    • In your tweet, you can say something like, “@BofA_Help, I am locked out of my account and need help recovering my password.”
    • Tweeting at the bank is a helpful way to resolve problems, address concerns, and share information. Just be sure not to tweet any private info, as tweets can be seen by other people.
  3. 3

    Send a direct message to the Bank of America Facebook page. Visit https://www.facebook.com/BankofAmerica/ and click on the blue “Message” button. Click on the “Get Started” button to initiate your message. You’ll receive an automatic response from Bank of America thanking you for reaching out. Then, type your message and press “Send.” You will likely receive a message back within 1-2 hours.[7]

    • You can send a message like, “Hi Bank of America. I need to cancel a charge on my account. How can I do this?”
    • The automatic message also informs you that Facebook can see any information in the conversation. Because of this, avoid sending confidential information in your messages.
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Method 3

Method 3 of 4:

Contacting Bank of America by Mail

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    Mail general correspondence to Bank of America's Tampa, FL location. Address your envelope to Bank of America, PO Box 25118, Tampa, FL 33622-5118. Be sure to include your return address. Stick on the correct postage, and drop your mail off at the post office.[8]

Method 4

Method 4 of 4:

Visiting Bank of America in Person

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  1. 1

    Visit https://locators.bankofamerica.com/ to find a nearby location. To find a banking location near you, type in your address, zip code, or landmark, and press “Search.” Select a location closest to you, and visit when you have availability.[9]

  2. 2

    Visit on weekdays from 10:00-12:00 to take advantage of short lines. Weekends and evenings are the busiest times to visit. If you want to take advantage of shorter wait times, visit during the week in the beginning of the day.

    • In addition, arriving at the bank when they first open can be a great time to go as well.
  3. 3

    Schedule an appointment if you want a convenient meeting option. With an appointment, you don’t have to wait in line, and you can inform the Bank of America agent of what you want to talk about in advance. To schedule an appointment, sign into your account and select the topic for your appointment. Then, select a date and time that works with your schedule. Include your name, phone number, and email address.[10]

    • To schedule an appointment, visit https://secure.bankofamerica.com/secure-mycommunications/public/appointments/.
    • If you want to discuss buying a home, refinancing, or using the equity in your home, schedule an appointment with a home loan specialist.
    • Some locations have Merrill Edge Financial Solutions Advisors, and you can discuss retirement and investment options with them.
    • You cannot schedule an appointment for transactions handled by a teller, like depositing checks, withdrawing money, or getting a balance inquiry.
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Community Q&A

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  • Question

    Does Bank of America have 24/7 customer service?

    How to Contact Bank of America: By Phone, Online & More (18)

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    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

    How to Contact Bank of America: By Phone, Online & More (19)

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    Staff Answer

    It does for some services, like reporting lost or stolen cards. However, you may need to call during regular business hours for most transactions over the phone.

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  • Question

    Does Bank of America send texts?

    How to Contact Bank of America: By Phone, Online & More (20)

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    Staff Answer

    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

    How to Contact Bank of America: By Phone, Online & More (21)

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    Staff Answer

    Bank of America does sometimes communicate with texts. A real text from Bank of America will never ask you for personal or financial information, however. If you suspect you might have gotten a scam text message claiming to be from Bank of America, call customer service or send an email to abuse @ bankofamerica .com.

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  • Question

    How can I get free checks from Bank of America?

    How to Contact Bank of America: By Phone, Online & More (22)

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    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.

    How to Contact Bank of America: By Phone, Online & More (23)

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    Sign in to online banking and select “Order Checks & Deposit Tickets.” You can order free checks in certain styles if you’re a Preferred Rewards member or have a qualifying type of account.

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      Warnings

      • Do not give away account numbers, PINs, or any financial information unless you are speaking with an authorized agent in a secure connection. If your connection is not secure, someone else may be able to access your account information.

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      About This Article

      How to Contact Bank of America: By Phone, Online & More (38)

      Reviewed by:

      Alex Kwan

      Certified Public Accountant

      This article was reviewed by Alex Kwan and by wikiHow staff writer, Dev Murphy, MA. Alex Kwan is a Certified Public Accountant (CPA) and the CEO of Flex Tax and Consulting Group in the San Francisco Bay Area. He has also served as a Vice President for one of the top five Private Equity Firms. With over a decade of experience practicing public accounting, he specializes in client-centered accounting and consulting, R&D tax services, and the small business sector. This article has been viewed 372,654 times.

      30 votes - 27%

      Co-authors: 10

      Updated: October 30, 2023

      Views:372,654

      Categories: Banks and Financial Institutions | Contacting Companies

      Article SummaryX

      To contact Bank of America, call 800-432-1000 if you need help with checking and saving matters or online banking. For assistance with credit cards, call 800-732-9194. Another way to contact Bank of America quickly is through the chat system on the website. Log into your account on Bank of America’s website and click on the blue and white chat icon to connect with an agent. For more information on contacting Bank of America, like how to connect via Twitter, read on.

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      How to Contact Bank of America: By Phone, Online & More (2024)

      FAQs

      How to Contact Bank of America: By Phone, Online & More? ›

      For assistance with Bank of America products and services, call toll free on 800.432.1000, or visit the Bank of America website at www.bankofamerica.com.

      How do I speak directly to a Bank of America representative? ›

      Contact us
      1. Contact us.
      2. Schedule an appointment.
      3. Schedule an appointment.
      4. Call us.
      5. Phone number:844.375.7028.

      How do I get a human customer service at Bank of America? ›

      For assistance with Bank of America products and services, call toll free on 800.432.1000, or visit the Bank of America website at www.bankofamerica.com.

      How can I chat with Bank of America Online? ›

      To see if chat is available for a specific product or service, log in to Online Banking and select the Help & Support tab, then select Contact us. Choose a topic from the dropdown menu and select the Go button to go to the page about that product or service. If chat is available, you'll see a Chat now link.

      What is the 24 hour phone number for Bank of America? ›

      How do I speak to a US representative? ›

      If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

      How do I speak to American customer service? ›

      Whether you prefer to speak with a live person at American Customer Service by dialing their 24/7 hotline number at 🌍+𝟏-𝟖𝟓𝟓-𝟖𝟑𝟖-𝟒𝟕.𝟎𝟕🔍 or engaging in a live chat on their website, your input is crucial. Additionally, you can utilize email support to ensure your voice is heard and valued.

      How can I talk to Bank customer care? ›

      Customer Care Numbers:
      1. 1800 1800.
      2. 1800 2021.
      3. 1800 103 2222.
      4. 1800 180 2222.
      5. 0120-2490000.

      What is the phone number to current customer service? ›

      To do so, please contact us through the chat feature in the Mobile App, email us at support@current.com, or call us at 1-888-851-1172.

      What number is 1 800 432 1000? ›

      You can contact Bank of America directly by calling 1 (800) 432-1000 or the number on the back of your card. You can also schedule an appointment or log in online, access the Help & Support menu, and select Contact us.

      How do I talk to access Bank online? ›

      We would love to hear from you.
      1. Complaints - Complaint/Enquiry/Service/Resolution Form.
      2. Email - contactcenter@accessbankplc.com.
      3. Live Chat.
      4. Social Media - Facebook, Instagram, Twitter.
      5. WhatsApp Banking - 09090901901.
      6. Telephone - 07003000000, 0201-2802500, 0201-2712005-7.
      7. Ombudsman - CC-ombudsman@ACCESSBANKPLC.com.

      Can you access Bank of America Online? ›

      Make the switch to Bank of America and get convenient access to thousands of Bank of America ATMs and financial centers and 24/7 Online Banking.

      Does Bank of America have online services? ›

      Stay connected to your accounts through Mobile and Online Banking with these great features: Set up unusual activity alerts. Pay bills and set up recurring payments. Deposit checks and get immediate confirmation with our Mobile Banking app.

      What number is 800-933-6262? ›

      I missed two back-to-back calls from (caller ID) 'Bank of America (800) 933-6262.

      What is the phone number for Bank of America 877? ›

      If you think there is an error contact us within 180 days at 1.877.337.8357, or from outside the U.S., contact us at 1.302.781.6374.

      How can I talk to a live person at US Bank? ›

      Contact us at 800-USBANKS (872-2657) and speak to a banker. We can mail a new PIN to the address on file. We accept relay calls.

      Can you give me Bank of America customer service? ›

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