Virgin Media Outage Map (2024)

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Virgin Media users affected:

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Claire Roberts 43 (@43_claire) reported 4 minutes ago

  @virginmedia A reply would help as I've contacted this company quite a few times now my parents home phone has gone wrong and they have to wait till Friday for it to be fix when they have all ready had problems with there TV not working why is it that things keep going wrong

• Nigel (@nigej72) reported 7 minutes ago

  @virginmedia That I cannot log in to my virgin media account, no one can everwork out why and pass me to different departments and promise to call or email me, but never hear back from Virgin. Been a client for over 15years!!

• Jay (@Jayota_) reported 12 minutes ago

  @karyuudor6 @Sloth_R6 @virginmedia I’ve been getting network connection symbols coming up every so often on mine too

• John Mulgrew (@newsmulg) reported 12 minutes ago

  @mspence001 @virginmedia Not concerned about reach as that's just down to your router and the number of devices connected. For me, it's what is coming out of the tap. And recently, it's not been good

• Steven Tandy (@StevenTandy27) reported 12 minutes ago

  @virginmedia Thank you for the reply. Still bad John. Trying to play fifa online and it is lagging as we speak

• Johnny McJohnFace (@JohnFarquhar74) reported 14 minutes ago

  @virginmedia I certainly can but I've only had 50% of my channels for around a week. Neighbours have similar issues. I've checked the cabling in the house using a Riserbond TDR and it's 100%.Unsure why it's taking a relatively long time to arrange a visit when it seems there's a wider issue.

• Gingella (@Gingellla) reported 14 minutes ago

  @virginmedia Our internet goes down every night between 12-1am, is there any way this can stop? No issues so far today, yesterday went down a few times however

• Nigel (@nigej72) reported 15 minutes ago

  @virginmedia Hi, I have called at least 3 times over the last month or so, firstly having to hold on for a long time ( understand covid issues), but never get issue sorted. I called to see if you have the new WiFi pods as both my son and I work from home and WiFi an issue, but main problem is

• Darren Morgan (@Darren_Morgan_) reported 16 minutes ago

  @virginmedia Well this was a pretty pointless exchange then. Since our chat there's still been no contact regarding the service dropping out and now it's happened another 4 times whilst waiting for that original "call back in a couple of hours"

• Steven Tandy (@StevenTandy27) reported 18 minutes ago

  @virginmedia Wireless John. But had nothing but problems for about a month. I even upgraded to m350 and if anything it has got worse.

• Claire Roberts 43 (@43_claire) reported 21 minutes ago

  @virginmedia half of your services don't work I have had my TV and broad band not working now that is fix, now my home phone has gone wrong and I can't get it fix it untill Friday I'm getting sick and tired of things going wrong with your company we pay for services so we expect it to work

• Pete Longworth. (@PeteJL) reported 26 minutes ago

  @virginmedia Area 20. no internet.. again... I respect the cables may have been down for over a decade, are we due new ones?

• TOM (@wrigs91) reported 27 minutes ago

  @virginmedia your service is terrible, two times a day for 3 days my internet has gone down! I watch television through my PlayStation and you lot interrupt it im@paying a subscription for that and internet and you seem to be the problem! Terrible terrible service

• Alex (@Alex60978873) reported 27 minutes ago

  @virginmedia broadband down in M9 ?

• Jack (@QueKaay7) reported 34 minutes ago

  @virginmedia why are u so ****?